Privacy policy

 

Personal information

Personal information is information that can be directly linked to you as a person, such as name, email address, and address. Such information is necessary for us to serve you as a customer and to deliver the goods you have ordered, and to contact you with information and updates related to your order. We are required to keep this information in connection with accounting, tax handling, and any warranty and return handling.

Our processing of personal data is handled by our skilled staff. All employees at Lillelam AS are subject to the duty of confidentiality.

Your rights

You have the right at any time to request information about the personal data we hold about you. If the information is incorrect, you can request that the information be corrected or removed. We cannot remove your information if there is a statutory requirement for it to be stored, such as accounting rules or other legitimate reason for retaining the information, such as uncollectible debt. You may revoke your consent at any time to use your information for marketing purposes. You can contact us by emailing flokken@lillelam.no

Cookies

Lillelam uses cookies to provide you with better services. Most newer browsers are set to automatically accept cookies. If you do not want this, you can change the settings right in the browser.

Lillelam uses the following cookies for the stated purposes:

Source: WordPress
Purpose: A cookie is set by WordPress CMS to control how content is displayed and to keep track of the various visitors.

Source: Google Analytics
Purpose: Provides us with statistics on how the site is used, a cookie is set via Google Analytics. We use this information to create reports internally that are further used to improve the website. The cookies anonymize all information and say only about the number of visitors, where they come from and which pages are visited.

Source: Google Tag Manager
Objective: We use Google Tag Manager to help us manage various code snippets for statistics and customization. The data collected is not personal, but is only for the purpose of improving the user experience.

Source: Facebook
Purpose: A Facebook Pixel anonymously tracks who has visited the website and which pages they have visited. This tracking is used to provide relevant marketing in Facebook’s channels.

Source: Mailchimp for Woocommerce
When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read our privacy policy here.

WooCommerce

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Payments / Klarna

When you place an order in the webstore with Klarna Checkout payment method, information about the products in the order (name, price, quantity, SKU) is sent to Klarna. When the purchase is finalized Klarna sends your billing and shipping address back to the webstore. This data plus an unique identifier for the purchase is then stored as billing and shipping data in the order in WooCommerce.

Newsletter

By signing up for our newsletter, you consent to storing your email address. This will be used to send out relevant information about Lillelam, such as news, sales, competitions, etc. We use Mailchimp to handle the sending of the emails. This means that the information sent out, including your email address, will remain stored with them as long as they keep logs for sending. Lillelam undertakes not to share your information with other parties, and to use it only for the points mentioned here. The information will be stored with us until you choose to not receive newsletters from us.

Facebook

In order to show you the most relevant ads, Facebook offers advertising aimed at users of a website. Facebook as a third party may use cookies, web beacons and similar technologies to collect or receive information from the site and use that information to provide statistics and targeted ads.

You can turn off cookies in your browser at any time, and you can also prevent Facebook from showing you ads based on your online habits by opting out here. Read more about Facebook’s use of cookies here.

Marketing

We have placed cookies from, among others, Facebook and Google on our website, and use these to customize digital ads and offers. This may mean that you will see specific offers directed at you after visiting our site based on aggregated data from your visitor statistics.

SSL encryption

When you visit our website, a secure (SSL-encrypted) session is automatically started. You can check this (when pages are encrypted: look for https) by clicking the padlock icon that appears in your browser.

Embedded content from other websites (such as YouTube, Instagram etc)

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Third-party vendors

We use third-party vendors to handle and store our customer data. These comply with the GDRP Regulation for the protection of personal data.

• Office 365 with data center in the EU.
  Email, Teams, OneDrive
• Online File Server, CentreStack at supplier in Norway
• Visma Accounting system at a supplier in Norway
• Superoffice CRM at a supplier in Norway
• Consignor courier and package delivery system at supplier in Norway
• Websites with supplier in the EU
• Mail sender, Mailchimp, at supplier in USA
• Klarna Bank payment service provider in the EU. These retain all information regarding payment / card details and any re-use of information once this has been approved.

Responsible data processor

Lillelam AS is responsible for the processing of personal data collected at all times. Lillelam AS is responsible for internal controls being carried out with regard to the processing of personal data, as well as for reporting and correcting any deviations from the applicable guidelines and legislation.

If you have any questions about this, please contact us:

Lillelam AS
Drammensveien 127
0277 Oslo
Org.Nr: NO 987 224 037 MVA
Phone nr: +47 22446885
post@lillelam.no